Sleep Trial
At Mattress Warehouse USA, we understand that a mattress purchase is an important investment for you, which is why we provide a one-time exchange within 120 days of the original date of purchase. Your body will take time to adjust and adapt to the new mattress, so we request that you sleep on your new mattress for a minimum of 18 nights. After allowing this adjustment time, if you determine that your original mattress is not the right one for you, we will work closely with you on selecting a different mattress to ensure sleep success.
A mattress protector must be purchased and used. Products being considered for exchange must be in their original, new condition, free of stains, rips, or odors. This sleep trial does not apply to special order items, custom cut mattresses, warranty repair work, and is not valid on display or floor models, pillows, mattress protectors, power/adjustable bases, furniture, or other accessories.
Exchange and mattress warranties will be void by any stains, odors, law tag removal, rips, cuts, or any other damage. A restocking fee of $99, or up to 50% may apply per item, depending on the conditions and circumstances.
No returns, all sales are final.
Should You Rotate Your Mattress?
Yes, most mattresses should be rotated end to end. In many cases, this will help to protect the mattress from premature damage. Rotating the mattress end-to-end helps to spread out the wear-and-tear that comes with sleeping in the same position on your mattress every night.
Areas of a mattress that are exposed to heavy pressure (typically around the hips and shoulders) tend to sag prematurely. If the mattress is rotated regularly, it is better able to withstand this pressure over time. Often this means that a regularly rotated mattress will outlast a non-rotated mattress, sometimes by a year or more.
However often you choose to rotate your mattress, try to keep it consistent. The idea behind rotating mattresses regularly is to switch around the areas where your body lays on the mattress, thereby spreading out the pressure points that may be subject to sagging. By rotating on a consistent schedule, you can minimize the risk of premature sagging.
Keep in mind that some mattresses should not be rotated. This mostly applies to mattresses with a zoned comfort system. A zoned design will feature extra support where it’s needed most, along with a slightly softer feel elsewhere. As these mattresses are designed to target certain areas of the body with extra support, rotating them can result in a less comfortable, less supportive feel.
To find out how often you should rotate your mattress – check the owner’s manual, or check with the manufacturer. If you can’t find recommendations directly from the manufacturer, here are some general guidelines:
- Memory foam and latex mattresses should be rotated 1-2 times per year
- Newer spring mattresses should be rotated 1-2 times per year
- Innerspring mattresses should be rotated 2-5 times per year
Should You Flip Your Mattress?
Most mattress designs have a bottom and a top, so they do not need to be flipped. However, there are some models that are made to be flipped.
PORTLAND BED MANUFACTURING LIMITED WARRANTY SERVICE POLICY
LENGTH AND CONDITIONS OF THE LIMITED WARRANTY
The Limited Warranty is valid only under the following circumstances:
- You must be the original purchaser from an authorized Portland Bed Manufacturing dealer (within the United States).
- You must provide a copy of the original purchase receipt from the authorized dealer, proof of purchase date, and purchase price.
- Original Law Tag must be provided.
- You must provide transportation or accept freight charges to and from the Portland Bed Manufacturing’s factory, to either return the product for repair, or a full replacement of the product.
What is not covered:
- The mattress or box foundation fabric cover.
- Slight body impressions (less than 1.5 inches)
- Bent border wire and/or edge supports due to mishandling.
- Handles are not covered. (Mattress handles are only for positioning the mattress and are not designed to support the full weight of the mattress)
- Comfort preference.
- Sheet fit (Portland Bed Manufacturing does not warrant the mattress will fit a particular sheet size)
- Transportation charges
- Abuse of products
- Damage is caused when the bed and foundation are not properly supported by an adequate frame
- The terms of this limited warranty are negated if the product is used for commercial purposes such as in a hotel-motel or nursing home
Body Impressions
What should you do if you think a warranty service should be considered?
- Contact the original store where the mattress or foundation was purchased.
- If the store where you purchased the product is no longer in existence or you have relocated, contact the Portland Bed Manufacturing factory directly.
- Be prepared to provide photos of the mattress, without any bedding.
- For body impressions, use a straight edge, level, or broom handle to highlight the indentation and a measuring tape to show the depth of impression.
Warranty on Furniture
Most, if not all, furniture comes with some type of warranty. These warranties vary based on the manufacture. Below we have done our best to make it easier for you to find this information. Please register your warranty with the respective manufacture.
Please Note: We are only able to help with warranty claims on items that are purchased at our store. Delivery, freight charges, or labor are NOT covered as part of the warranty.
• BedTech
• Malouf
Warranty applies to furniture or mattresses under normal household use and conditions, by the original purchaser, and maintained in accordance with the care instructions laid out by the manufacturer. Any abuse, mishandling, or neglect will void any and all warranties.
Warranty does not cover commercial, contract, rental/trade, institutional, or any other non-residential standard use.
